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Complaints Procedure for Penriths LTD

This document explains how Penriths LTD will accept, record, investigate and resolve complaints made about its services.

Standards of Service

Penriths Ltd aims to provide all clients with the highest standards of service and client care. If we fail to provide this to you, we need you to inform us so we can try to resolve any problems. We will aim to learn from any feedback so that we can improve our standards of service

ECAA Turkish Businessperson or Worker – Dependant Application Dependant Partner or Child

Since the UK left the EU on 31.12.2020, the status of dependents of Turkish Businesspersons are set out in Appendix: FM. If your partner or spouse has an indefinite leave to remain in the UK or a Turkish Businessperson or Worker Visa in the UK, you can apply for entry clearance and live in the UK as a couple. If the application is successful, your visa will end on the same date as the Turkish Businessperson’s.

In order to get this visa, a dependent partner needs to prove that they are in a civil partnership or marriage, or they have been living together in a relationship for at least 2 years when you apply. A dependent partner also must have a good knowledge of English, and the couple needs to prove that they can financially support themselves and any dependent child.

A dependent child needs to be under 21 – including if they were born in the UK – during the Turkish Businessperson’s stay, or over 21 if they are currently in the UK as a dependent of a Turkish Businessperson.

Please contact us for further information.

ECAA Turkish Businessperson or Worker – Dependant Application Dependant Partner or Child

Since the UK left the EU on 31.12.2020, the status of dependents of Turkish Businesspersons are set out in Appendix: FM. If your partner or spouse has an indefinite leave to remain in the UK or a Turkish Businessperson or Worker Visa in the UK, you can apply for entry clearance and live in the UK as a couple. If the application is successful, your visa will end on the same date as the Turkish Businessperson’s.

In order to get this visa, a dependent partner needs to prove that they are in a civil partnership or marriage, or they have been living together in a relationship for at least 2 years when you apply. A dependent partner also must have a good knowledge of English, and the couple needs to prove that they can financially support themselves and any dependent child.

A dependent child needs to be under 21 – including if they were born in the UK – during the Turkish Businessperson’s stay, or over 21 if they are currently in the UK as a dependent of a Turkish Businessperson.

Please contact us for further information.

What Happened Next

Mr Erkan Coskun will acknowledge your complaint within 7 days of receiving it. Penriths Ltd will investigate and provide you with a response to your com- plaint within 7 working days of receipt of your complaint. If we have to change the time-scale for any reason, we will let you know and explain why. Penriths Ltd will keep details of your complaint in a central register. We will also create a separate file or section in your case file to record details of the complaint, our investigation and Penriths.’s response to your complaint.

Investigation

Penriths will carry out the investigation as follows:

— Mr Erkan Coskun will carefully look at the points raised in the complaint.

— Mr Erkan Coskun will then consider all the relevant material (such as the contents of your case file).

— Mr Erkan Coskun will then prepare a written response, which will be sent to you. The response will set out findings of the complaint investigation as well as any suggestions for resolving the matter.

If you consider taking legal action against Penriths Ltd, we confirm we have Professional Indemnity Insurance to meet any relevant claims. After the investigation is carried out and you have been contacted by us, please note that if you are not satisfied with our response to your complaint you may at any time complain directly to the Office of the Immigration Services Commissioner (OISC1).

How to complain about an adviser regulated by OISC

The easiest way to complain is to:
— Download and fill in the complaints form include any documents that are relevant with your complaint

— Send the complaints form and documents to complaints@oisc.gov.uk or by post to the address on the form.

1The Office of the Immigration Services Commissioner (OISC) regulates immigration advisers and makes sure they meet certain standards

The Office of the Immigration Services Commissioner 5th Floor, 21 Bloomsbury Street London, WC1B 3HF, United Kingdom

How to complain about an adviser regulated by OISC

The easiest way to complain is to:
— Download and fill in the complaints form include any documents that are relevant with your complaint

— Send the complaints form and documents to complaints@oisc.gov.uk or by post to the address on the form.

1The Office of the Immigration Services Commissioner (OISC) regulates immigration advisers and makes sure they meet certain standards

The Office of the Immigration Services Commissioner 5th Floor, 21 Bloomsbury Street London, WC1B 3HF, United Kingdom

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